Questions from the Bench.
Got a question? Below are answers to the most common ones.
Still not found what you’re looking for? Reach out via the contact form or Instagram — we reply quickly.
THE KIT & PRODUCT CARE
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Our garments are built to improve with age. Wash inside out on a gentle cycle (30°C), avoid fabric softener, and hang dry. Do not tumble dry. For printed graphics, turn inside out and do not iron directly on the print. With time and proper care they develop a beautiful patina.
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No — our apparel is lifestyle/workshop clothing, not technical riding gear. It offers everyday durability and comfort, but we recommend proper motorcycle-specific protection for on-bike use.
ABOUT THE WORKSHOP
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Yes, but we keep the circle tight. The Low Gear Studio handles bespoke garment sourcing and industrial-grade printing for independent brands, motorcycle clubs, and racing crews that demand the same heavy-duty quality as our retail line.
We don’t print on cheap promo gear, and we hold a strict minimum order quantity of 10 units per design. If your crew is looking for premium, workshop-ready apparel that can actually survive the pit lane, head over to the Studio Page to submit a build inquiry.
RETURNS & REDEMPTION
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Standard Items: Yes. If it’s not for you, you have 14 days to return it in pristine, unwashed condition.
Bespoke Commissions: If we’ve customized an item specifically for you (custom names, unique colours), these are non-refundable unless there is a genuine manufacturing fault.
Please fill out the return form before posting any items back to us. In our response we will give you step by step instructions and the correct return address to make sure your parcel lands at the right place.
For more information read our Terms and Conditions.
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This is our version of a Gift Voucher. Unlike corporate vouchers, ours never expire. They are valid for life. Note that they are single-use; any remaining balance after a transaction cannot be carried over, so we recommend using the full value in one go.
LOGISTICS (SHIPPING & CUSTOMS)
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Everything is dispatched from our workshop in Scotland, United Kingdom.
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Yes. We ship worldwide. International orders may incur local customs fees or import duties which are the responsibility of the recipient.
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In stock items are dispatched within 1–3 business days. Delivery times vary by destination (typically 3–7 days within the UK, 7–14 days internationally).
Despatch times for on-demand builds and custom commissions can vary.
