THE LOW GEAR FAQ MANIFEST


THE KIT & PRODUCT CARE

  • To keep the finish looking sharp:

    1. Flip it: Wash the garment inside out.

    2. Cool it: Use a cold wash (30°C).

    3. Air it: Do not tumble dry.

    4. Protect it: Never iron directly onto the flock livery.

  • No. This is a critical point. All Low Gear apparel is casual lifestyle wear only. Our products do not contain armour, are not abrasion-resistant and are not CE-rated for riding. They are built for the style, not the slide.

ABOUT THE WORKSHOP

  • Yes. Whether it’s a small run for a club or a bespoke one-off design, we specialise in high-quality garment printing and custom hardware. Click on the Custom Builds button to get in touch with the Proprietor.

  • None. We operate with no minimum order quantities, allowing for true small-batch fabrication, whether you need one custom piece or a full club run.

RETURNS & REDEMPTION

    • Standard Items: Yes. If it’s not for you, you have 14 days to return it in pristine, unwashed condition.

    • Bespoke Commissions: If we’ve customized an item specifically for you (custom names, unique colours), these are non-refundable unless there is a genuine manufacturing fault.

    Please fill out the return form before posting any items back to us. In our response we will give you step by step instructions and the correct return address to make sure your parcel lands at the right place.

    For more information read our Terms and Conditions.

  • This is our version of a Gift Voucher. Unlike corporate vouchers, ours never expire. They are valid for life. Note that they are single-use; any remaining balance after a transaction cannot be carried over, so we recommend using the full value in one go.

LOGISTICS (SHIPPING & CUSTOMS)

  • Everything is dispatched from our workshop in Scotland, United Kingdom.

  • Yes. We ship worldwide. However, please note that for international orders, you (the customer) are responsible for any import duties or local taxes applied by your country’s customs office.

  • Since many of our items are "Print on Demand" or small-batch, we usually aim to have your kit dispatched within 3-5 working days. You’ll receive a "Dispatch Note" email the moment it hits the road.