Privacy policy


Last Updated: 15 November 2025

1. Our Commitment to Your Privacy

This Privacy Policy outlines how Adam Lengyel trading as "Low Gear Supply & Co." ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website www.lowgear.uk (the "Website") and purchase our products.

We are committed to safeguarding your privacy and ensuring your personal data is handled with the utmost care, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who is the Data Controller?

The Data Controller (the entity legally responsible for your data) is:

Adam Lengyel

1 Sandpiper Road, Edinburgh EH6 4TR

adam@lowgear.uk

3. What Information We Collect

We collect the minimum personal information necessary to provide our service.

A. Information You Provide to Us:

  • Identity & Contact Data: Your full name, billing address, shipping address, email address, and phone number.

  • Transaction Data: Details of the products you have purchased from us. (Note: We do not store your full payment card details; these are processed by our third-party payment processors).

  • Communications Data: Any information you provide when you contact us via email or other means.

B. Information We Collect Automatically:

  • Analytics Data: We use analytics tools to measure website traffic. This information is generally aggregated and anonymised, but may include your IP address, browser type, operating system, referring website, and pages visited.

4. How & Why We Use Your Data (Our Legal Basis)

We will only use your personal data when the law allows us to. We have set out below the legal basis for each of our processing activities:

  • Identity & Contact, Transaction:

    • To process and deliver your order (including managing payments and shipping). We need this data to fulfil the contract we are about to enter into or have entered into with you.

    • To send you order confirmations and delivery updates, so we can perform our contract with you.

    • To respond to your customer service enquiries, we can provide good customer service and manage our business.

    • To keep our financial and tax records and comply with our legal duties. We are required by HMRC to keep records of sales for tax purposes.

    • To send you marketing emails about new products or offers. We will only do this if you have actively opted-in to receive marketing. You can unsubscribe at any time.

  • Analytics Data:

    • To improve our website and analyse traffic patterns (using analytics) to understand how our site is used and to improve the customer experience.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.

In accordance with guidance from HM Revenue & Customs (HMRC), we are legally required to retain customer details and order information (which includes your name, address, and transaction details) for 6 years after the end of the relevant tax year for tax and accounting purposes.

After this period, your personal data will be securely deleted or anonymised.

6. Data Sharing with Third Parties

We do not sell your personal data. We will only share it with trusted third-party service providers who are essential to running our business, including:

  • Payment Processors: (e.g., Stripe, PayPal) to securely handle your payment.

  • Shipping & Delivery Couriers: (e.g., Royal Mail, DPD) to deliver your order.

  • Website & E-commerce Host: (e.g., Squarespace) to power our online store.

  • IT & Email Providers: (e.g., Google Workspace) for our internal business operations.

These providers are contractually obligated to protect your data and are only permitted to use it for the specific purposes for which it was disclosed.

7. International Data Transfers

Some of our third-party service providers (such as Squarespace and Google) are based outside the UK. This means your data may be transferred and stored in a country that does not have the same data protection laws.

When we do this, we ensure your data is protected by implementing legal safeguards, such as Standard Contractual Clauses (SCCs) or Adequacy Decisions, which are approved by the UK Government and ensure the data is treated with the same level of security it has within the UK.

8. Data Security

We take the security of your personal data very seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, loss, misuse, or alteration. These measures include secure data storage, encryption where appropriate, and restricted access to personal information.

9. Your Data Protection Rights

Under UK data protection law, you have several rights regarding your personal data:

  • The right to access: You can request a copy of the personal data we hold about you.

  • The right to rectification: You can request that we correct any inaccurate or incomplete data.

  • The right to erasure ("right to be forgotten"): You can request that we delete your personal data (this is not an absolute right and only applies in certain circumstances).

  • The right to restrict processing: You can request that we limit the use of your personal data.

  • The right to data portability: You can request that we transfer your data to you or another service.

  • The right to object: You can object to our processing of your data (e.g., for direct marketing).

To exercise any of these rights, please contact us at adam@lowgear.uk

You also have the right to lodge a complaint at any time with the Information Commissioner's Office (ICO), the UK's data protection regulator. (www.ico.org.uk)

10. Cookie Policy

Our Website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. Please refer to our separate Cookie Policy page for more detailed information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically.